Signature Medical Ltd respects your privacy and is committed to protecting your personal data. We will ensure that any information you provide to us will be collected, stored and processed in accordance with the General Data Protection Regulation and the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003. We will not share your data with any third party except for administrative purposes relating to the services we provide and where we may be required to do so by law.

This Privacy Policy (together with the other documents referred to on it) sets out how we, Signature Medical Ltd, collect, store and use your personal data when you use or interact with our website www.signatureclinic.co.uk(our website), and visit us for treatments. This Privacy Policy is effective from 24th May 2018.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. If you have any questions about our Privacy Policy, please contact us by sending an email to hello@signatureclinic.co.uk.

This Privacy Policy applies to personal information we collect about:

  • Visitors to our website
  • People who do business with us and purchase our services treatments

Who We Are

hello@signatureclinic.co.uk is owned and operated bySignature Medical Ltd (‘we’ or ‘us’ or ‘our’), a company incorporated and registered in Scotland with registration number SC607129 having its registered office at 1 Gordon Street, Dumfries, DG1 1EG.

We are registered with the Information Commissioner’s Office under registration numberSC607129. We are the data controller for the purpose of the EU General Data Protection Regulation (“GDPR”). Our designated Data Protection Officer is Sayani Sainudeen who can be contacted at sayanifx@gmail.com.

Information That We Collect

Personal data, or personal information, means any information about an individual from which that person can be identified.

Signature Medical Ltdprocesses your personal data to meet our legal, regulatory and contractual obligations and to provide you with our services. We will never collect any unnecessary personal data from you and do not process your data in any other way than already specified in this Privacy Policy.

Personal data that we collect from you and process is:

  • Identity Data: name, email address, date of birth, home address, occupation, gender, telephone number, mobile number;
  • Health Data: also known as “Special Category Data” like medical history, health information and details about your race or ethnicity where this is relevant to your treatment;
  • Financial Data: includes bank account and payment card details;
  • Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us;
  • Technical Data: includes information about how you use our website, products and services, internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website;
  • Profile Data: includes purchases made by you or services that you have experienced, your interests, preferences, feedback and survey responses;
  • Marketing and Communications Data: includes your preferences in receiving marketing from us and your communication preferences.

It is important that the personal data we hold about you is accurate and current. It is your duty to inform us, at the earliest opportunity available, of change to your personal data, in particular changes to your Health Data.

We will collect personal data from you when you:

  • contact us via post, email or telephone
  • engage with us on social media
  • fill in forms online or in person
  • visit or browse our website
  • interact (open/click) with our emails
  • request further information from us
  • arrange appointments with our staff
  • attend appointments and as part of the consultation process
  • make payments to us or require a refund
  • enter a competition, promotion or survey; give us some feedback
  • visit us we may operate CCTV systems for security purposes.

How We Use Your Personal Data (Legal Basis for Processing)

Signature Medical Ltd takes your privacy very seriously and will never disclose, share or sell your personal data without your consent; unless required to do so by law. We only retain your personal data for as long as is necessary and for the purpose(s) specified in this Privacy Policy.

Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you e.g. to provide you with the treatments you have booked with us.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data.

The purposes and reasons for processing your personal data are:

  • We collect your personal data to carry out our obligations arising from any contracts entered into between you and us and to provide you with the services that you request from us;
  • We use your personal data to answer your queries, to provide you with the information that you request from us, to notify you about changes to our services and  to better understand demand for our services;
  • We use your personal data to contact you regarding your appointments and treatments, and to remind you by email or phone  to book subsequent appointments for a treatment you have previously had which requires ongoing review;
  • We collect your personal data to take payment and process refunds;
  • We collect your personal data to administer our website to ensure that content from our website is presented in the most effective manner for you and for your computer, and for internal operations, including troubleshooting, data analysis, testing, research and statistical purposes;
  • We collect and store your personal data as part of our legal obligations, for example  business accounting and tax purposes;
  • We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive;

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal basis we rely on to do so. Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.